State Farm® Insurance Agent Craig Loftis
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Presley Williams
May 27, 2026
5
out of
5
rating by Presley Williams
"The service here is amazing and everyone here is sweet as they can be. The customer service is top tier and can’t be beat. They will always provide you with the best deals."
Kambri Harding
May 27, 2026
5
out of
5
rating by Kambri Harding
"Everyone I very nice and very helpful don’t have anything to day bad about them"
breanna galloway
May 26, 2026
3
out of
5
rating by breanna galloway
"They are nice but to be honest they can be extremely overwhelming trying to sale you multiple different policies every time you come in or call just to pay your regular bills. Not just one of them but all of them and it’s so awkward especially if you go monthly and EVERY month you got to tell them no thank you and they just keep trying to upsale and talk even when you say no. I just wish they wouldn’t do that to the people who are already customers because they do it to me and my husband both. Weve considered switching cause it happens so much but honestly State Farm in general has been great & helpful anytime I’ve needed to use my insurance so I’m very thankful for that."
We responded:
"Breanna, thank you for taking the time to share your honest feedback. We truly appreciate you and your husband being longtime customers, and we’re glad to hear you’ve had positive experiences when needing assistance with your insurance. We never want our customers to feel uncomfortable or pressured during interactions with our office, and we sincerely apologize if that has been your experience. Our goal is always to educate customers on available options that may benefit them, while still respecting their preferences. Your feedback is valuable and will absolutely be shared with our team as we continue working to improve the customer experience. Thank you again for your trust and support. - Craig"
Jonathan Hall
May 14, 2026
5
out of
5
rating by Jonathan Hall
"Great people to work with, quick easy, and beat the pricing of my current insurance by quite a bit."
We responded:
"Jonathan, thank you so much for your kind words! We're always here for whatever you need. We appreciate you! - Craig"
Savannah Wilder
May 13, 2026
5
out of
5
rating by Savannah Wilder
"They are friendly and will help you in any way possible to make sure you get a good quote."
We responded:
"Savannah, it's always our goal to make sure that you have a great customer experience! Thank you so much for taking the time to share this. We appreciate your support. - Craig"
Casey Isaacs
May 13, 2026
5
out of
5
rating by Casey Isaacs
"Great place to do business. Our agent Cameron went above and beyond to help us. They are all about helping you get what you need done."
We responded:
"Casey, thank you so much for your kind words! Our team is always here to help and were so happy to hear that Cameron went above and beyond for you. If you need anything at all, please don't hesitate to reach out! We appreciate you. - Craig"
Brandon Spurlock
May 13, 2026
5
out of
5
rating by Brandon Spurlock
"Good people and good service. Insurance prices last than half of competitor rates."
We responded:
"Brandon, thank you so much for taking a moment to share this with us! We appreciate you and your support. - Craig"
Marina Nipper
May 13, 2026
5
out of
5
rating by Marina Nipper
"Cameron was amazing at helping us reduce the price of our auto insurance but nearly half of what we were paying! Thanks State Farm!"
We responded:
"Marina, thank you so much for your kind words about Cameron! We're so happy to hear this. If you need anything else at all, please don't hesitate to reach out! - Craig"
Donald Tackett
May 1, 2026
5
out of
5
rating by Donald Tackett
"Craig and his crew are top notch! The best at what they do. Hands down!"
We responded:
"Donald, this made my day! Thank you for sharing. We’re always here to help and offer any assistance you may need! - Craig"
Alex Beardsley
April 29, 2026
5
out of
5
rating by Alex Beardsley
"I have recently switched to State Farm from a competitor, and I’ve been pleased with the quality of service I’ve received!"
We responded:
"Alex, I’m happy to hear we could help you with a positive insurance experience. Thank you for trusting our agency to keep you covered! We appreciate you! - Craig"
Ryan Johnson
April 18, 2026
5
out of
5
rating by Ryan Johnson
"Great people and great prices"
We responded:
"Ryan, thank you so much for taking the time to share this with us! Our team is always here to help. We appreciate you! - Craig"
douglas thomas jr.
April 16, 2026
5
out of
5
rating by douglas thomas jr.
"Very friendly and helpful. Always offering water or something to drink. Very nice place with a lot of insurance options for different needs."
We responded:
"Douglas, thank you so much for your kind words! Our goal is to always create a comfortable experience while helping serve your insurance needs. We appreciate your support! - Craig"
Charles Chapman
April 15, 2026
5
out of
5
rating by Charles Chapman
"After 25 years with USAA they told me they weren't going to renew my auto policy due to a few accidents on of my daughters had. My niece that works for State Farm got Craig Loftis name from her boss Phillip Bell. Craig wasn't there when I called so I spoke to one of his Agents Jonah. I explained my current position with USAA and he immediately told me that he understood and would do his best for me. He provided me with a couple of quotes for Auto and Homeowners policies. I had received several quotes from other Insurance Companies and State Farm wasn't the cheapest but the professionalism and knowledge that Jonah displayed blew the rest of them away. So I spent a little bit more with State Farm but I know who to call when I have Insurance questions in the future. I have no doubt that the Customer Service will be outstanding and I am saving over $8500 annually. Had I known the savings would have been this much I would have left USAA years ago."
We responded:
"Charles, thank you so much for sharing your experience and for giving us the opportunity to serve your insurance needs! We're so happy to hear that Jonah took such great care of you and was able to understand your situation to come up with an appropriate solution! We truly appreciate your trust in us and are so glad you are part of our State Farm family. If you need anything at all, please don't hesitate to reach out! - Craig"
Jacob Coffey
April 15, 2026
5
out of
5
rating by Jacob Coffey
"Great service."
We responded:
"Jacob, thank you so much for sharing this with us. We appreciate you! - Craig"
Amber
April 15, 2026
5
out of
5
rating by Amber
"Great service, they’re very friendly and professional at a wonderful price!"
We responded:
"Amber, thank you so much for your kind words! Our team is always here to help however we can. We appreciate you! - Craig"
Natalie Long
April 15, 2026
5
out of
5
rating by Natalie Long
"Extremely friendly, professional and great at communication! I switch to this State Farm location and they help me tremendously, they were willing to answer any questions I had and helped me find the right insurance policy that meets my needs for an amazing price! Highly recommend!"
We responded:
"Natalie, thank you so much for your kind words about recommendation! We're thrilled to hear our team made your switch to us a smooth and positive experience. We appreciate your trust and look forward to being here whenever you need us! - Craig"
Melissa Thomas
March 31, 2026
5
out of
5
rating by Melissa Thomas
"Jonah took care of all my needs and is amazing!!"
We responded:
"Melissa, Thank you for sharing your feedback! We’re glad Jonah was helpful and took care of everything for you. We appreciate you taking a moment to leave a review! - Craig"
Robert Cissell
March 25, 2026
5
out of
5
rating by Robert Cissell
"Very Professional! Keep the client in mind. Knowledgeable about insurance and ensured I received what I needed. Thank You"
We responded:
"Robert, thank you so much for taking the time to share your positive experience with us! We're so happy to hear this. We're always here to help and we appreciate your support! - Craig"
Diedre Kendall
March 25, 2026
5
out of
5
rating by Diedre Kendall
"We swapped over from the Rockcastle office and we had such a great experience with the Craig Loftis office. The sweet lady that helped me coordinated everything to get our insurance agents swapped over. If your leaving your office for any reason, check out this office!"
We responded:
"Diedre, thank you so much for your kind words! Our goal is to always leave you with a satisfying experience. If you need anything at all, please let us know! Our team is always here to help. We appreciate you and your support! - Craig"
Jerry Causey
March 17, 2026
5
out of
5
rating by Jerry Causey
"Great agent to deal with. Always been quick to take care of any needs."
We responded:
"Jerry, thank you so much for the five star review! - Craig"
Gracelyn Neal
March 17, 2026
5
out of
5
rating by Gracelyn Neal
"They were great at helping me sign up for the insurance I needed! I requested a quote, got a call back, and was set up with my insurance within the same day. Great service!"
We responded:
"Gracelyn, we greatly appreciate you taking the time to leave us this review. We are so glad to hear you had a great experience. - Craig"
Praxedes Martin
March 11, 2026
5
out of
5
rating by Praxedes Martin
"They are friendly and approachable. And will definitely will work with you to receive the best service and protection you’ll need."
We responded:
"This is exactly what we strive for, Praxedes. Thank you for sharing your feedback with us! - Craig"
lester Feltner
March 11, 2026
5
out of
5
rating by lester Feltner
"Super awsome people made it easy to navigate insurance"
We responded:
"Lester, thank you for sharing! We appreciate the five stars. - Craig"
Teresa Whitaker
March 11, 2026
5
out of
5
rating by Teresa Whitaker
"I had a great experience working with Cameron and Jaydon I was very happy to do business with them."
We responded:
"This is wonderful to hear, Teresa. We appreciate you and your business! - Craig"
Legendplayz188 ja12se34
March 11, 2026
5
out of
5
rating by Legendplayz188 ja12se34
"Amazing people to work with"
We responded:
"Thank you for the kind words! We appreciate you! - Craig"