State Farm® Insurance Agent Craig Loftis
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Crystlyn Cunliffe
July 7, 2026
5
out of
5
rating by Crystlyn Cunliffe
"I’ve had my auto, health, and liability insurance with State Farm, and my experience has been nothing but positive. From the very beginning, their team has made every step of the insurance process simple, smooth, and stress-free.
I’ve unfortunately been involved in a couple of accidents, and each time they handled my claims quickly, professionally, and with genuine care. They were there to guide me through the process and made sure everything was taken care of efficiently.
The entire office is friendly, knowledgeable, and always willing to help. They truly go above and beyond for their clients, and every interaction leaves me feeling valued and appreciated. I highly recommend State Farm to anyone looking for an insurance company that genuinely cares about its customers."
We responded:
"Crystlyn, thank you so much for your thoughtful review! It means so much to hear that you've had such positive experiences with our office over the years. I'm glad our team has been able to make the insurance process as smooth as possible and provide the support you needed when it mattered most. We truly appreciate your trust, your kind recommendation, and the opportunity to help with your insurance needs. Thank you for being a valued part of our State Farm family! - Craig
"
Michael Robinson
July 6, 2026
5
out of
5
rating by Michael Robinson
"Nice place nice people great experience"
We responded:
"Michael, thank you so much for your kind words! Our team is always here to help and we appreciate you. - Craig"
Kathy Lacny
July 6, 2026
5
out of
5
rating by Kathy Lacny
"Great service. State Farm is one of just a few insurance companies that will give homeowners insurance for a barndominium. We had All State for years and when they offered us homeowners with a fairly low premium I jumped on it. We'll a few weeks later I received an email from All State saying they were canceling our homeowners insurance. No explanation just cancelled.
I called the office and was told they dont insure barndominiums. When I found State Farm I jumped on it and cancelled my insurance with All State.
Good job State Farm and especially Jonah our agent and Loftis State Farm Berea, Ky"
We responded:
"Kathy, thank you so much for sharing your experience! I'm so glad Jonah was able to help you find homeowners coverage that fit your needs and make the transition to our office a smooth one. We truly appreciate your trust in our team and are grateful you chose our office. Thank you for your kind words and for allowing us to help with your insurance needs! - Craig
"
Jacob Ferris
July 6, 2026
5
out of
5
rating by Jacob Ferris
"Easy to work with"
We responded:
"Jacob, thank you for taking a moment to share this! We're thrilled to hear that your experience was a positive one. If you need anything at all, we're here! - Craig"
Jimmy Gay
July 6, 2026
5
out of
5
rating by Jimmy Gay
"Best around hands down!!"
We responded:
"Jimmy, we appreciate you and your kind words so much! Thank you for taking the time to leave this positive review. We're always here to help! - Craig"
Beverly Ishmael
July 6, 2026
5
out of
5
rating by Beverly Ishmael
"The best customer service in Berea,Ky! A"
We responded:
"Beverly, thank you so much for your kind words! Your experience with us is what we strive for. We appreciate you! - Craig"
Gracie Amox
June 11, 2026
5
out of
5
rating by Gracie Amox
"Friendly, knowledgeable, and always willing to help. Great customer service and a team that genuinely cares about their customers. Highly recommend them!"
We responded:
"Gracie, thank you for the recommendation! We're grateful for the opportunity to serve you and are thrilled to hear you had a positive experience with our team. Providing friendly service and putting our customers first is always our goal. We appreciate your support and look forward to helping you for years to come! - Craig
"
sara
June 10, 2026
5
out of
5
rating by sara
"Filled out the inquiry form and Jayden contacted me within the hour. He provided me with a quote that’s saving me over $1,200 a year!! And that’s with full coverage!! He was also very patient with all of my questions. The app is also simple to use, which I greatly appreciate as the provider I was with before had a complicated website and the app never functioned properly!"
We responded:
"Sara, thank you for the wonderful review! We're so glad to hear you had a great experience and were able to save on your coverage while still getting the protection you need. Providing responsive service, clear answers, and a smooth overall experience is what we strive for every day. We appreciate your trust and look forward to being here whenever you need us! - Craig"
Connie Kates
June 9, 2026
5
out of
5
rating by Connie Kates
"Auto Insurance and life insurance."
We responded:
"Connie, thank you for the positive review! We appreciate you. - Craig "
Regina Everman
June 8, 2026
5
out of
5
rating by Regina Everman
"Great to work with!"
We responded:
"Regina, thank you for your kind words! My team and I will work hard for your business everyday! - Craig"
Jordan Lomio
June 8, 2026
5
out of
5
rating by Jordan Lomio
"They are always willing to help even with outrageous circumstances and difficult situations."
We responded:
"Jordan, thank you for sharing your positive experience with us! Our team is always here to help however we can. We are grateful that you are part of our State Farm family! - Craig"
Netza Mullins
June 8, 2026
5
out of
5
rating by Netza Mullins
"So impressed with the service and attention we received. Would definitely recommend your services to friends and family. Thank you State Farm!"
We responded:
"Netza, thank you so much for your wonderful review and recommendation! We appreciate your kind words and we are always here to help. We appreciate you and your support! - Craig"
Mary Willis
June 1, 2026
5
out of
5
rating by Mary Willis
"Very good communication and good rates. Jonah was very good at explaining everything to me. I would highly recommend them to anyone."
We responded:
"Mary, thank you for your kind words! We're thrilled to hear you had a positive experience working with Jonah. Providing great communication and excellent service is always our goal. We appreciate your support and recommendation! - Craig
"
Billy Isaacs
June 1, 2026
5
out of
5
rating by Billy Isaacs
"Great customer service great people"
We responded:
"Billy, thank you so much for the kind words and positive review! We appreciate you. - Craig"
Presley Williams
May 27, 2026
5
out of
5
rating by Presley Williams
"The service here is amazing and everyone here is sweet as they can be. The customer service is top tier and can’t be beat. They will always provide you with the best deals."
We responded:
"Presley, thank you for the wonderful review! We're thrilled to hear you had such a positive experience with our team. Providing exceptional customer service is our top priority, and we truly appreciate your kind words and support! - Craig"
Kambri Harding
May 27, 2026
5
out of
5
rating by Kambri Harding
"Everyone I very nice and very helpful don’t have anything to day bad about them"
We responded:
"Kambri, thank you so much for your kind words! My team and I appreciate you and your support. - Craig"
breanna galloway
May 26, 2026
3
out of
5
rating by breanna galloway
"They are nice but to be honest they can be extremely overwhelming trying to sale you multiple different policies every time you come in or call just to pay your regular bills. Not just one of them but all of them and it’s so awkward especially if you go monthly and EVERY month you got to tell them no thank you and they just keep trying to upsale and talk even when you say no. I just wish they wouldn’t do that to the people who are already customers because they do it to me and my husband both. Weve considered switching cause it happens so much but honestly State Farm in general has been great & helpful anytime I’ve needed to use my insurance so I’m very thankful for that."
We responded:
"Breanna, thank you for taking the time to share your honest feedback. We truly appreciate you and your husband being longtime customers, and we’re glad to hear you’ve had positive experiences when needing assistance with your insurance. We never want our customers to feel uncomfortable or pressured during interactions with our office, and we sincerely apologize if that has been your experience. Our goal is always to educate customers on available options that may benefit them, while still respecting their preferences. Your feedback is valuable and will absolutely be shared with our team as we continue working to improve the customer experience. Thank you again for your trust and support. - Craig"
Jonathan Hall
May 14, 2026
5
out of
5
rating by Jonathan Hall
"Great people to work with, quick easy, and beat the pricing of my current insurance by quite a bit."
We responded:
"Jonathan, thank you so much for your kind words! We're always here for whatever you need. We appreciate you! - Craig"
Savannah Wilder
May 13, 2026
5
out of
5
rating by Savannah Wilder
"They are friendly and will help you in any way possible to make sure you get a good quote."
We responded:
"Savannah, it's always our goal to make sure that you have a great customer experience! Thank you so much for taking the time to share this. We appreciate your support. - Craig"
Casey Isaacs
May 13, 2026
5
out of
5
rating by Casey Isaacs
"Great place to do business. Our agent Cameron went above and beyond to help us. They are all about helping you get what you need done."
We responded:
"Casey, thank you so much for your kind words! Our team is always here to help and were so happy to hear that Cameron went above and beyond for you. If you need anything at all, please don't hesitate to reach out! We appreciate you. - Craig"
Brandon Spurlock
May 13, 2026
5
out of
5
rating by Brandon Spurlock
"Good people and good service. Insurance prices last than half of competitor rates."
We responded:
"Brandon, thank you so much for taking a moment to share this with us! We appreciate you and your support. - Craig"
Marina Nipper
May 13, 2026
5
out of
5
rating by Marina Nipper
"Cameron was amazing at helping us reduce the price of our auto insurance but nearly half of what we were paying! Thanks State Farm!"
We responded:
"Marina, thank you so much for your kind words about Cameron! We're so happy to hear this. If you need anything else at all, please don't hesitate to reach out! - Craig"
Donald Tackett
May 1, 2026
5
out of
5
rating by Donald Tackett
"Craig and his crew are top notch! The best at what they do. Hands down!"
We responded:
"Donald, this made my day! Thank you for sharing. We’re always here to help and offer any assistance you may need! - Craig"
Alex Beardsley
April 29, 2026
5
out of
5
rating by Alex Beardsley
"I have recently switched to State Farm from a competitor, and I’ve been pleased with the quality of service I’ve received!"
We responded:
"Alex, I’m happy to hear we could help you with a positive insurance experience. Thank you for trusting our agency to keep you covered! We appreciate you! - Craig"
Ryan Johnson
April 18, 2026
5
out of
5
rating by Ryan Johnson
"Great people and great prices"
We responded:
"Ryan, thank you so much for taking the time to share this with us! Our team is always here to help. We appreciate you! - Craig"