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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jennifer Jones

December 4, 2025

5  out of  5
rating by Jennifer Jones
"Great people here always really nice"
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Joie256

December 4, 2025

5  out of  5
rating by Joie256
"On June 3 we were notified by the Ting System, which was provided by our Agent Craig Loftis, of an electrical spark from a faulty Christmas tree inside our log cabin home. It was a severe electrical arc that could have destroyed our home. Thank you Craig and team for the service that was provided and the patience and concern provided by the Ting representative. We have been State Farm members for nearly forty years and it certainly paid off. Thank you!"
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Dipak Oli

November 25, 2025

5  out of  5
rating by Dipak Oli
"Great service as i got my vehicle insurance and got the best rate possible on market thanks to statefarm."
We responded:
"Dipak, thank you so much for taking a moment to share your positive experience with our State Farm Agency! We appreciate you and your support. - Craig"
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Melinda Carter

November 20, 2025

5  out of  5
rating by Melinda Carter
"Jonah Wooten with State Farm was so wonderful to work with! Jonah is professional but at the same time is relatable to customers! State Farm was able to save me hundreds of dollars a month on my multiple lines of insurance! I am so thankful I made the call to Jonah and State Farm♥️"
We responded:
"Melinda, we are so happy to hear that you've had such a great experience with Jonah! He goes above and beyond and we are so happy it doesn't go unnoticed. We're grateful that you are part of our State Farm family and we appreciate you! Thank you. - Craig"
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Kingsley Basoah

November 8, 2025

5  out of  5
rating by Kingsley Basoah
"They are super sincere, and helpful!"
We responded:
"Kingsley, Thank you for the opportunity to serve your insurance needs! - Craig"
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T. “T. Stack” Stack

November 7, 2025

5  out of  5
rating by T. “T. Stack” Stack
"I am new to Loftis State Farm but I am loving the great customer service Craig’s team offers. I highly recommend them for your insurance needs!"
We responded:
"I’m grateful for our customers who share feedback with us! We will always try to provide you with the best customer service experience possible! We appreciate your business! - Craig"
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Tyler Lunsford

November 4, 2025

5  out of  5
rating by Tyler Lunsford
"Great business, very polite and helpful"
We responded:
"Tyler, Thank you for the kind words! We are always here for your insurance needs. Best - Craig"
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neenee1819

November 4, 2025

5  out of  5
rating by neenee1819
"Very nice staff and good car insurance prices!"
We responded:
"So glad to hear that our team provided a great experience for you! We are always here to help! - Craig"
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Harold Rhodus

October 16, 2025

5  out of  5
rating by Harold Rhodus
"Friendly staff, very professional and great service."
We responded:
"Harold, we appreciate you and your kind feedback! Thank you so much for putting your trust in our office. - Craig"
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Becky Reynolds

October 16, 2025

5  out of  5
rating by Becky Reynolds
"Very professional and kind!"
We responded:
"Becky, thank you for taking the time to share this with us. My team and I are always here to serve you and your insurance needs! - Craig"
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Miranda Kerby

October 15, 2025

5  out of  5
rating by Miranda Kerby
"State Farm has been very helpful with me throughout my time of being with them as a customer. Their rates are very good and they will go out of their way to help in all your needs."
We responded:
"Miranda, thank you so much for your kind review! I appreciate it. My team and I will always be here for you in your time of need! - Craig"
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Doug Haley

October 15, 2025

5  out of  5
rating by Doug Haley
"Good rates,understood my needs , friendly!"
We responded:
"Doug, thank you for your positive review! My team and I are always here to help and serve your insurance needs! - Craig"
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Danielle

October 15, 2025

5  out of  5
rating by Danielle
"Very knowledgeable, friendly, and efficient staff! I definitely recommend."
We responded:
"Danielle, Thank you so much for the kind review! - Craig"
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Della Horn

October 15, 2025

5  out of  5
rating by Della Horn
"Love the service I receive from this office. Very personable and professional."
We responded:
"Della, Thank you for sharing your experience with our office. We appreciate your trust in our business! - Della"
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Jessica Henson

October 15, 2025

5  out of  5
rating by Jessica Henson
"Switched to State Farm and could not be happier! Got an excellent starting rate that was already much lower than we had been at any previous agency. Six months in, recieved yet another excellent discount and now ask why we didnt switch sooner! The customer service has been top tier any time we've had questions. We will DEFINITELY be sticking with State Farm!"
We responded:
"Jessica, This made my day! We look forward to serving your insurance needs in the years to come. Thank you! - Craig"
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Mickie Lamb

October 15, 2025

5  out of  5
rating by Mickie Lamb
"Excellent customer service. They make you feel comfortable and give you excellent explanations of what you are getting with your Automobile coverage Homeowners Life Insurance and Renters coverage. I would recommend people to them for the coverages they are looking for. I am really pleased with this office. Call them today for quotes."
We responded:
"Mickie, Your experience is exactly what we strive for! Thank you for sharing. We appreciate your business! - Craig"
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Dovie Mabe

October 15, 2025

5  out of  5
rating by Dovie Mabe
"I was very satisfied with State Farm in Berea. I couldn’t ask for better service. Everyone was very helpful answered all my questions took care of my needs."
We responded:
"Dovie, Thank you for the kind review. We will always be here when you need us! - Craig"
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Frances Hensley

October 15, 2025

5  out of  5
rating by Frances Hensley
"This place goes above and beyond"
We responded:
"Frances, Thank you so much for the review! - Craig"
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Edward Mafnas

October 15, 2025

5  out of  5
rating by Edward Mafnas
"Very kind and responsive to my calls and texts. Found me the best rate possible without me asking."
We responded:
"Edward, I’m happy to hear we could provide you with a positive insurance experience. Thank you for trusting our agency to keep you covered! - Craig"
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Bobbi Jo Miller

October 15, 2025

5  out of  5
rating by Bobbi Jo Miller
"Jonah was very helpful, friendly and made it easy to establish my insurance policy."
We responded:
"Bobbi, I appreciate you allowing us to serve your insurance needs. Our customers give us the greatest pleasure knowing we have fulfilled their experience positively! Thank you. - Craig"
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Haley Noble

October 15, 2025

5  out of  5
rating by Haley Noble
"The best insurance with the best prices! (:"
We responded:
"Haley, My team and I are always thrilled to assist you with your insurance needs! Thank you for trusting us! - Craig"
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Vanessa Rector

October 15, 2025

5  out of  5
rating by Vanessa Rector
"Statefarm is great at communicating and helping you quickly with any problem"
We responded:
"Vanessa, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you! - Craig"
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Christina Sawyer

October 15, 2025

5  out of  5
rating by Christina Sawyer
"A very friendly and helpful office! They take the time to get to know you and your circumstances, and build reasonable insurance packages around them."
We responded:
"Christina, I’m grateful for our customers who share feedback with us! We will always try to provide you with the best customer service experience possible! We appreciate your business! - Craig"
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Tim Ward

October 15, 2025

5  out of  5
rating by Tim Ward
"Great service, went above what other company would do for me"
We responded:
"Tim, It is always our mission to provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Craig"
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Katherine Stringfield

October 14, 2025

5  out of  5
rating by Katherine Stringfield
"I have been a customer of State Farm for over twenty years and I have never had any difficulty dealing with them. We’ve had several incidents, like hail damage or storm damage caused by fallen trees and they have always taken care of us in our time of need. I would recommend them to anyone."
We responded:
"Katherine, we appreciate you! - Craig"