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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Melissa Thomas

March 31, 2026

5  out of  5
rating by Melissa Thomas
"Jonah took care of all my needs and is amazing!!"
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Robert Cissell

March 25, 2026

5  out of  5
rating by Robert Cissell
"Very Professional! Keep the client in mind. Knowledgeable about insurance and ensured I received what I needed. Thank You"
We responded:
"Robert, thank you so much for taking the time to share your positive experience with us! We're so happy to hear this. We're always here to help and we appreciate your support! - Craig"
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Diedre Kendall

March 25, 2026

5  out of  5
rating by Diedre Kendall
"We swapped over from the Rockcastle office and we had such a great experience with the Craig Loftis office. The sweet lady that helped me coordinated everything to get our insurance agents swapped over. If your leaving your office for any reason, check out this office!"
We responded:
"Diedre, thank you so much for your kind words! Our goal is to always leave you with a satisfying experience. If you need anything at all, please let us know! Our team is always here to help. We appreciate you and your support! - Craig"
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Jerry Causey

March 17, 2026

5  out of  5
rating by Jerry Causey
"Great agent to deal with. Always been quick to take care of any needs."
We responded:
"Jerry, thank you so much for the five star review! - Craig"
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Gracelyn Neal

March 17, 2026

5  out of  5
rating by Gracelyn Neal
"They were great at helping me sign up for the insurance I needed! I requested a quote, got a call back, and was set up with my insurance within the same day. Great service!"
We responded:
"Gracelyn, we greatly appreciate you taking the time to leave us this review. We are so glad to hear you had a great experience. - Craig"
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Praxedes Martin

March 11, 2026

5  out of  5
rating by Praxedes Martin
"They are friendly and approachable. And will definitely will work with you to receive the best service and protection you’ll need."
We responded:
"This is exactly what we strive for, Praxedes. Thank you for sharing your feedback with us! - Craig"
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lester Feltner

March 11, 2026

5  out of  5
rating by lester Feltner
"Super awsome people made it easy to navigate insurance"
We responded:
"Lester, thank you for sharing! We appreciate the five stars. - Craig"
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Teresa Whitaker

March 11, 2026

5  out of  5
rating by Teresa Whitaker
"I had a great experience working with Cameron and Jaydon I was very happy to do business with them."
We responded:
"This is wonderful to hear, Teresa. We appreciate you and your business! - Craig"
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Legendplayz188 ja12se34

March 11, 2026

5  out of  5
rating by Legendplayz188 ja12se34
"Amazing people to work with"
We responded:
"Thank you for the kind words! We appreciate you! - Craig"
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Faith Reeves

March 10, 2026

5  out of  5
rating by Faith Reeves
"Jonah was such a big help in getting us switched over as fast and simple as he could. He help us save a little over a hundred dollars a month!"
We responded:
"Faith, we're so happy to hear that your experience with Jonah was such a positive one! If you need anything at all, please don't hesitate to reach out. Thank you so much! - Craig"
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Rhonda Lunsford

March 10, 2026

5  out of  5
rating by Rhonda Lunsford
"Fast, friendly, and Jonah made the process to switch so easy!!"
We responded:
"Rhonda, thank you so much for your kind words! We're so glad that Jonah made the process so easy. My team and I are always here to serve your insurance needs. - Craig"
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tina bryant

March 10, 2026

5  out of  5
rating by tina bryant
"Best insurance company hands down!! Cameron was quick to get our home and automobile insurance coverage for us. Wish I had switched to them sooner!"
We responded:
"Tina, thank you so much for taking the time to share your positive experience with us! We're so happy to hear that Cameron moved quickly for you. We're always here to help! - Craig"
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Madison Hayes

February 24, 2026

5  out of  5
rating by Madison Hayes
"Great people and great service!"
We responded:
"Madison, thank you so much for your kind words! My team and I are always here to help. If you need anything at all, please don't hesitate to reach out! - Craig"
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Alex Kelley

February 12, 2026

5  out of  5
rating by Alex Kelley
"Very helpful so far in my time with them."
We responded:
"Alex, thank you for sharing this! We're happy to hear that our State Farm Agency has been helpful. My team and I are always here to help. - Craig"
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Kelley Freeman

February 10, 2026

5  out of  5
rating by Kelley Freeman
"Most reasonably priced and the staff is so kind and helpful!"
We responded:
"Kelley, thank you so much for sharing this with us! We are so happy that everyone has been kind and helpful. If you need anything at all, please don't hesitate to reach out! - Craig"
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M Harrison

February 10, 2026

5  out of  5
rating by M Harrison
"Good service, friendly and professional. Plus saved me over 1100.00 a year. Highly recommend, Cameron made everything easy to switch, and was there to help with any questions I had. Craig has always been top notch, outstanding business."
We responded:
"Thank you so much for sharing this with us! We're so happy to hear that your experience with our State Farm Agency has been so positive. We're always here to help! Your recommendation means the world to us, thank you again. - Craig"
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James Hammond

February 10, 2026

5  out of  5
rating by James Hammond
"Great service, energy and wonderful people!"
We responded:
"James, thank you so much for your kind words! We appreciate you and your support. - Craig"
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Hurshel Byrd

February 1, 2026

5  out of  5
rating by Hurshel Byrd
"Best place to do business with treated like family"
We responded:
"Hurshel, thank you for taking the time to share your positive experience with our State Farm Agency! We appreciate you and your support more than you know! - Craig"
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Ryan Smallwood

January 28, 2026

5  out of  5
rating by Ryan Smallwood
"Great customer service. Was able to answer all my questions and gave me great customer service."
We responded:
"Ryan, it is always our mission to provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Craig"
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Michael Dolce

January 28, 2026

5  out of  5
rating by Michael Dolce
"Highly recommend."
We responded:
"Michael, my team and I appreciate your recommendation! We are always here to help. Thanks for sharing! - Craig"
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Matthew Holbert

January 28, 2026

5  out of  5
rating by Matthew Holbert
"Great experience with State Farm. Clear coverage, fair pricing, and very responsive customer service. I feel confident knowing I’m well covered. Highly recommend!"
We responded:
"Matthew, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate your recommendation more than you know! Thank you so much. - Craig"
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grace caudill

January 28, 2026

5  out of  5
rating by grace caudill
"The best prices and the best people!!!"
We responded:
"Grace, thank you so much for sharing your positive experience with our State Farm Agency! We appreciate you. - Craig"
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Jamie Saylor

January 6, 2026

5  out of  5
rating by Jamie Saylor
"I was able to work with State Farm in Berea to keep my rates low after a huge hike in premiums from the company I had been using. Thank you!"
We responded:
"Jamie, thank you for taking a moment to share your positive experience with us! Your feedback is not only important to us but also very much appreciated. We’re excited to serve your future insurance needs! - Craig"
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Sheila Taylor

December 30, 2025

5  out of  5
rating by Sheila Taylor
"Just moved into state, they made me feel right at home. Very friendly and professional, and took care of all my insurance needs in no time, and bonus I got all kinds of calendars for the new year, so yee haw! ❤️"
We responded:
"Sheila, we will always strive to leave you with a wonderful customer service experience! Thank you so much for taking a moment to share your positive experience with us! - Craig"
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Mark Sandlin

December 30, 2025

5  out of  5
rating by Mark Sandlin
"Highly recommend the Craig Loftis branch of State Farm Ins. With the help of team member Jonah Wooten I saved money on my House, Vehicle's, and Boat. Super easy and super nice people!"
We responded:
"Mark, thank you so much for sharing your positive experience with our State Farm Agency! Your kind words and recommendation mean the world to us! - Craig"